At AirgunHub, we are committed to providing a safe, reliable, and transparent delivery experience for all eligible orders.
1. Order Processing
Orders are processed after successful payment and completion of any required verification or documentation.
For products that require age verification, identification, licensing, or other legal documentation, the order will be processed only after the required requirements have been satisfactorily completed.
2. Delivery Time
The estimated delivery time will be communicated at the time of order confirmation. Delivery times may vary depending on:
- Product availability
- Customer location
- Verification or documentation requirements
- Courier/service availability
- Applicable legal and regulatory requirements
- Unforeseen circumstances such as weather or transportation delays
Estimated delivery dates are not guaranteed and may change due to circumstances beyond our control.
3. Delivery Locations
We deliver only to locations where the sale, possession, transportation, and delivery of the ordered product are legally permitted.
Certain products or locations may be subject to additional restrictions. AirgunHub reserves the right to cancel or decline an order where the applicable legal or regulatory requirements cannot be satisfied.
4. Verification & Documentation
For regulated products, customers may be required to provide valid identification, address proof, age verification, licence or other documents as applicable under Indian law.
The name and details provided during the order should match the required documentation.
5. Safe & Secure Delivery
We take reasonable measures to ensure that eligible orders are securely packaged and handed over to the designated delivery service.
Customers may be required to provide appropriate identification or other verification at the time of delivery where applicable.
6. Delivery Delays
Occasionally, an order may be delayed because of courier restrictions, documentation verification, legal requirements, weather, transportation issues, or other circumstances beyond our control.
If there is a significant delay, our customer support team will assist with available information regarding the order.
7. Damaged or Incorrect Package
Customers should inspect the package at the time of delivery where possible. If the package appears damaged, tampered with, or contains an incorrect product, please contact AirgunHub customer support as soon as possible with photographs and relevant order details.
8. Undelivered or Returned Orders
If an order cannot be delivered because of an incorrect address, failed verification, refusal to accept delivery, legal restrictions, or other reasons attributable to the customer, the order may be returned or cancelled in accordance with our applicable policies.
Any refund, where applicable, will be processed according to our Refund & Cancellation Policy.
9. Legal Compliance
AirgunHub follows applicable laws and regulations governing the sale, possession, transportation, and delivery of air weapons in India.
We reserve the right to request additional documentation or refuse an order where required for legal or compliance reasons.
10. Contact Us
If you have any questions regarding your delivery or order, please contact our customer support team through the contact details provided on the AirgunHub website.
AirgunHub
Safe. Responsible. Compliant.